FAQs

Thank you for your interest in our engines. We understand the importance of seeing the product before purchase, and we have a rigorous quality and shipping process to ensure your satisfaction. Here is the process and how you can request photos: Quality Assurance & Testing: Each engine is thoroughly tested on the vehicle only after your order and payment have been processed. This ensures it meets our high performance standards before it is prepared for shipment. Photo Request & Approval: If you would like to receive detailed pictures of the specific engine allocated to your order, please email your request to sales@motorvault.us. Shipping Approval: Upon receiving your photo request, we will send you the images for review. We will only proceed with shipping after we receive your explicit approval of the pictures. Packaging & Guarantee: Once approved, the engine is carefully dismantled, professionally secured on a sturdy wooden pallet, and shipped in excellent working condition. All engines are covered by our full money-back guarantee.

Yes, we proudly offer delivery to both commercial and residential locations throughout our service area. Commercial (Registered Business) Delivery Fee: $100 Residential or Non-Registered Business Delivery Fee: $200 Why the difference? Deliveries to residential or non-registered commercial sites require specialized handling and the use of smaller, more maneuverable trucks with limited capacity. This additional logistical effort is reflected in the residential/non-registered delivery fee.

When you order a used engine from us, you receive a complete, ready-to-install unit, carefully inspected and backed by our comprehensive warranty. Warranty-Covered Core Components: The essential internal components that define the engine's performance are fully covered under our warranty: Engine Block Cylinder Head Pistons Camshaft Crankshaft Convenience Components (Included Free): For your installation convenience, we include many external parts at no additional charge. Please note: These external components are not covered by the engine warranty. Sensors, Switches, Cables, and Electronics Belts and Hoses Water Pump Intake and Exhaust Manifolds Oil Pan and Gaskets

Our Guarantee: Defective, Incorrect, or Damaged Items Your satisfaction is our top priority. In the unlikely event that you receive merchandise that is damaged, incorrect, or otherwise defective, we stand ready to correct it immediately. MotorVault provides a comprehensive up to 3-year warranty offering a full return and refund on every order. To utilize this guarantee, simply submit a return request via our website. Our team is dedicated to taking prompt action to process your claim and ensure a seamless resolution as quickly as possible.

We currently do not offer a local pickup option for orders. Our inventory is efficiently managed and dispatched from multiple supplier locations, which allows us to ensure quick fulfillment across the country. To offset this, we provide complimentary standard shipping on all orders placed within the United States.

No Core Return Required: Convenience: We are happy to let you know that you do not need to return your old core component to us. Hassle-Free: This means a simpler, more efficient process for you, eliminating the need for extra packaging and shipping.

We prioritize providing fully tested, high-quality engines inspected by certified professionals. Every engine is backed by our industry-leading up to 3-year replacement and money-back warranty for complete peace of mind. To maintain the efficiency of our inventory process and uphold privacy standards, we do not provide donor vehicle details. We guarantee that the engine you receive will meet or exceed your expectations and deliver excellent value.

Should a cancellation request be submitted 24 hours post-purchase and after the item has entered the shipping phase, the following deductions will apply: a 30% restocking fee and the cumulative round-trip shipping expenses.