Shipping Policy

Shipping & Delivery Policy – MotorVault

At MotorVault, we specialize in the secure, efficient transport of heavy automotive components. We prioritize the safety of your engine or transmission to ensure it arrives ready for installation.

Free Nationwide Shipping

We are proud to offer Complimentary Freight Shipping on all engines and transmissions across the United States.

• No minimum order required.
• Residential & Commercial: We deliver to both business addresses and private residences.

Delivery Timeline

Our logistics team works quickly to get your vehicle back on the road.

• Order Processing: 1–2 business days (verification and palletization).
• Transit Time: 3–5 business days.
• Total Estimated Delivery: 4–7 business days from the date of purchase.

Note: Delivery windows are estimates. While we strive for punctuality, timelines may be affected by carrier volume, weather conditions, or seasonal peaks.

Freight Handling & Logistics

Because engines and transmissions are heavy-duty items, they require specialized handling. We partner with industry-leading freight carriers, including FedEx Freight, R&L Carriers, and AAA Cooper, to ensure professional transit.

• Liftgate Service: Included at a $100 additional charge for residential deliveries or locations without a loading dock.
• Delivery Appointments: For residential orders, the carrier will contact you 24–48 hours in advance to schedule a delivery window.
• Packaging: Every unit is professionally secured to a heavy-duty pallet, shrink-wrapped, and protected against the elements and transit vibration.

Geographic Coverage

MotorVault currently ships to all 50 U.S. States. At this time, we do not offer international shipping or delivery to U.S. territories.

Receiving Your Shipment

To ensure a smooth delivery and protect your purchase, please follow these requirements:

• Availability: An adult must be present during the scheduled delivery window to sign for the freight.
• Immediate Inspection: Before the driver leaves, inspect the external packaging and the unit for any signs of transit damage.
• Documentation: If any damage is visible, it must be clearly noted on the carrier’s Bill of Lading before signing.
• Reporting: Contact MotorVault Support within 24–48 hours if any damage is discovered.

Tracking & Support

Once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to the carrier’s portal.

Shipping Damage Claims: In the rare event of transit damage, please take high-resolution photos of the packaging and the unit immediately. All claims must be submitted within 48 hours of delivery to ensure a swift resolution or replacement.